Support
Here are answers to common questions about the SolidWorks 2013 Beta Program:
First and foremost, you are under Non-Disclosure Agreement (NDA) during the Beta period. You are not allowed to share any information about the product during this period.
- Signing Up for Beta
- Downloading Beta
- Beta Activation
- Beta Setup
- Effective Beta Testing
- Submitting Bugs
The programs indicated are only open to customers with an active Subscription Service contract.
- All programs require a SolidWorks Customer Portal account. To create an account, click here
- To be notified when beta programs become available, visit the Customer Portal and check
"Notify me for Beta Programs." You'll receive an email when a Beta program becomes available.
- From the Beta site, log into the Customer Portal
- Click on Download Beta
- Accept the Beta Program Terms & Conditions
- Download and install the most current Beta version available for SolidWorks CAD, SolidWorks Simulation, and SolidWorks Enterprise PDM
You will need to activate SolidWorks 2013 Beta.
- Your production Program Files and Common Files/Toolbox Files are not overwritten or upgraded with the Beta installation. By default, the Beta SolidWorks Installation Manager will not overwrite existing production program files (including Toolbox).
- Make sure all file locations under “Tools, Options” are set to your Beta installation locations.
- Keep your Beta templates, Toolbox, design library files, etc. separate from your production data.
- Do not test SolidWorks 2012 Beta on your production files . Always test Beta with copies of your production files.
- Models used for Beta testing should be representative of your production data in terms of model size and complexity.
- Use your normal production workflow modified to accommodate new features and workflows.
- Review the “What's New” document and try out different features with your models.
- Join in and ask questions in the forums. This is a great place to follow what's going on. Each week there will be topics hosted by SolidWorks discussing new features.
- If you have other good suggestions or comments, share them on the Beta Forums!
- Please log in to the Beta site to submit bugs.
- Once you have logged in, please click on the Beta Support tab, and you will be able to access the site to create and view Service Requests.
- Please do not contact your reseller about Beta bugs. Please submit an SR.
- After a service request (SR) is entered, a technical support engineer will review the issue and contact you. Issues relating to a software defect will be assigned an SPR number. You will be notified when the issue has been addressed.
- Check the Beta Forums for Hot Issues, Fixed SPRs, or to review current discussions and blogs.
- Be sure to accurately describe the issue and provide any files that the engineer will need. Create a SolidWorks Rx file with the files and a video if that helps describe your problem.
