Dassault Systèmes SolidWorks Corp would like
to thank you for visiting our website. We know many visitors have questions
regarding the privacy of their interactions with SolidWorks. We hope this
privacy policy statement will answer any questions you may have, but if
it does not, please feel free to contact us at the email address or postal
address shown below.
Please note that most of
SolidWorks' products are sophisticated computer-aided design
software products aimed at mechanical engineers and other manufacturing
and design professionals. The SolidWorks products generally cost thousands
of Dollars/Euros per license and SolidWorks does not consider them to
be consumer products. The Cosmic Blobs product is a consumer product and
is subject to a separate privacy policy posted at http://www.cosmicblobs.com/legal/index.html
. This privacy policy does not cover the Cosmic Blobs line of business.
This statement is organized as
follows:
Contents
A. Online
Privacy/ Marketing Contacts and Privacy/ License Activation and/or License
Registration and Privacy
- Information collected
about online visitors
- Entities collecting
information
- Information collected
via marketing activities
- Information collected
via license activation and/or license registration
- The Use of Personal
Information Collected
- 3D ContentCentral
and 3DPartStream.NET Services and Other services requiring registration
- Updating Personal Information
and "Opting Out"
- Changes to This Policy
B.
Certified SolidWorks Professional Directory and Other Community
Sites and Public Lists
C.
Third Party Sites
D. Technical
Support , Special Cases and Privacy
- Information Collected in Connection
with Technical Support and the Use of that Information
- Special Cases
A . Online
Privacy/Marketing Contacts and Privacy/License Activation and/or License
Registration and Privacy
Information Collected from Online
Visitors
In general, you can visit the SolidWorks
website without telling us who you are or revealing any personal information
about yourself, such as your name, phone number or postal or email address.
Our web server collects IP addresses to obtain certain aggregate information
concerning the use of our website. An IP address is a number that is automatically
assigned to your computer whenever you're surfing the web. We do not link
IP addresses to any personally identifiable information. Therefore you
can remain anonymous when you visit our website.
Our web servers also collect information
such as number of visits, average time spent on the site, pages viewed,
etc., but this information is not traceable back to an individual user.
SolidWorks uses this information to analyze how people use our site and
generate ideas on how the site might be improved.
Some of our web pages utilize "cookies"
so that we can better serve you with tailored information when you return
to our site. Cookies are identifiers that a web site can send to your
browser to keep on your computer to facilitate your next visit
to our site. It may do such things as store the fact that you have registered
for a seminar so that the next time you visit the site we recognize you
are a registrant. You can, if you wish, set your browser to notify you
when you are sent a cookie, giving you the chance to decide whether or
not to accept it.
Occasionally you may be asked to
give use more specific information about yourself, such as when you download
software, register for a seminar or other event, respond to a survey or
enter a contest from our website. Supplying such information to us is
optional, but you may be unable to complete certain transactions without
giving such information.
Entities collecting personal
information . The information provided at this site is collected
by Dassault Systèmes SolidWorks Corp, 300 Baker Avenue , Concord , MA 01742 . Its
telephone number is (978) 371-5011.
This website contains links to
websites owned and maintained by other companies. Such websites may also
collect personal information and such collection of personal information
will be subject to the privacy policies of the site and company at which
it is collected.
Information Collected via
Marketing Activities
SolidWorks conducts many different
marketing activities by which it may collect your personal information.
For example, we collect contact information at trade shows, we rent email
and physical mail addresses for marketing campaigns, we invite the public
to download free software from our website in return for providing us
contact information, we run contests for which participants provide basic
information on registration, and we obtain addresses from publications
that target the industries from which we hope to attract customers. When
we rent lists of names and addresses, we rent them from entities that
provide only names of individuals who have "opted in" to receive communications
from companies such as SolidWorks and we typically do not receive the
actual contact information but only the ability to send an email or mailing
to the contact from a bonded mailhouse.
Information Collected via
License Activation and/or License Registration
At the time customers register
or activate their license of SolidWorks software, SolidWorks collects
information such as Company name, shipping address, contact name, contact
email address, telephone number, title, role, products designed, primary
CAD product in use and industry sector. SolidWorks requests this information
because it believes it is important to understand who its customers are
and how to contact them with relevant product information. In some circumstances,
SolidWorks may be obligated to make this information available to third
parties who license to SolidWorks technology that is included in the products
being activated. If SolidWorks receives an inquiry from a person at the
licensee company as to which individual at the company has activated a
given license, SolidWorks will supply the contact name in response to
enable the company to understand where its licenses are being used.
The Use of Personal Information
SolidWorks may use the personal
information you provide us for a variety of purposes, including registration,
authentication and marketing. We may use the information to inform you
of special offers, contests, upgrades and other SolidWorks products and
services that may be of interest to you. When you are a customer of SolidWorks
products or services, we may use your personal information to contact
you for a wide array of customer relation/customer service purposes, such
as to inquire whether you intend to renew subscription service agreements
or other contracts with SolidWorks or to request that you respond to a
survey concerning our products and services or to address a question regarding
an order.
Since SolidWorks resellers are
our primary sales channel and provide the first line of support to our
customers, we share personal contact information with the reseller assigned
to a particular customer or prospect.
We may also provide you with materials
concerning the products and/or services of other third parties we think
may be of interest to you. We may do this by emailing information to you
or providing your name and address to a bonded mailhouse that mails information
on behalf of a third party. The bonded mailhouse is prohibited from providing
the third party with your name and contact information and is obligated
to either return the information to us or destroy the list following the
mailing. Unless we inform you otherwise at the point at which we collect
your information, we will not provide your personal contact information
directly to a third party not otherwise described herein.
SolidWorks products (other than
Cosmic Blobs, which is subject to a separate privacy policy) are not marketed
to children under the age of 13 and SolidWorks does not knowingly collect
personal information from children under the age of 13. SolidWorks is
committed to protecting the privacy of children and if SolidWorks becomes
aware that such information was collected, it will treat that information
as sensitive.
If you do not wish to receive information
about additional SolidWorks products or services or those of its partners
and other companies, please let us know (contact information below) and
we will respect your wishes. Emails we distribute describing offers we
think may be of interest to you also contain instructions as to how you
can opt-out of future emails.
SolidWorks stores the personal
data of web site visitors and customers indefinitely and may maintain
and process such information directly or indirectly in one or more databases
in the United States and elsewhere. We may hire other companies to provide
services on our behalf that may involve the storage and use of your personal
information, such as for delivering mailings or emails. Any such company
or third party is required to maintain the confidentiality of that information
and is prohibited from using that information for any purpose other than
as authorized by us. If you provide personal information to SolidWorks,
you agree and consent to SolidWorks' storage and usage of this information
anywhere that SolidWorks and its affiliates maintain offices (around the
world), for a variety of purposes, including those described above.
SolidWorks may also disclose such
personal information if required by law or if SolidWorks believes in good
faith that such disclosure is reasonably necessary to comply with legal
process (for example, a warrant or subpoena or other court order) or protect
the rights, property or personal safety of SolidWorks, our customers or
the public.
3D ContentCentral and 3DPartStream.NET
services and Other Services Requiring Registration
SolidWorks hosts a 3D catalog
at www.3DContentCentral.com
. From this site, public users can find 3D models of products distributed
by the manufacturers identified therein. 3D ContentCentral has its own
privacy policy, see www.3dcontentcentral.com
for the complete policy. In general, a user must register at the 3D ContentCentral
site or at another site that is "Powered by 3DPartStream.NET" in order
to view the models. SolidWorks may pass the information it collects upon
registration, which may include personal information, to the manufacturers
whose models the user accesses and/or downloads. This requirement to share
information regarding the users who access the various manufacturer's
models is often a requirement of the agreement under which those manufacturers
make their models available to 3D ContentCentral and/or 3DPartStream.Net.
From time to time SolidWorks may create other services requiring registration
that may operate under similar policies.
Updating Personal Information and
"Opting Out"
SolidWorks wants to ensure that
the information it collects is accurate. You may notify us of any change
to your address, phone number, email address or other information by sending
us an email message at privacy@solidworks.com or by notifying us in writing
at
Dassault Systèmes SolidWorks Corp
300 Baker Avenue
Concord , MA 01742
Attn: Legal Department
You may set or change your communication
preferences by visiting www.solidworks.com/preferences .
If at any time you wish to "opt
out" of receiving information from SolidWorks or its partners or other
companies, please notify us by sending us an email or written message
to the addresses shown above or by emailing us at remove@solidworks.com
. Please note that due to lead times on certain mailings and other contacts,
you may continue to receive contacts for a period following your "opt
out" notification.
Changes to this Policy
SolidWorks may change this policy
from time to time. Any changes will be posted to this site, so we encourage
you to review our privacy policy from time to time.
B . Certified SolidWorks Professional Directory and Other Public Lists/Community Sections of Website,
including Discussion Forum
Information Collected in
Connection with Technical Support and the Use of that Information
Generally, SolidWorks' technical
support group can obtain customer contact information via the serial number
and registration data it maintains in its customer database. SolidWorks
may use this contact information to respond to support inquiries and/or
to request additional information from the customer.
Occasionally SolidWorks must obtain
files and/or model information to assist it in diagnosing their technical
support issues. SolidWorks may share model and file information provided
by a customer with a licensor of technology that is included in the SolidWorks
product if SolidWorks considers that appropriate to assist it in diagnosing
or resolving a customer problem. All of such licensors are also contractually
obligated to protect the confidentiality of customer models and files.
Some third party software that
interoperates with the SolidWorks software, such as the Microsoft VISTA
operating system software, may request data from your system in order
to assist it in diagnosing issues. You will be informed of the need for
this information and may choose whether to provide it to the third party.
The third party will be responsible for any privacy issues related to
the information you provide it.
SolidWorks also maintains many
of the customer files in a database it uses to conduct regression tests
and other tests of later releases of the SolidWorks software.
Special Cases
SolidWorks' Remote Support
Functionality. For those customers with difficult-to-diagnose
issues, SolidWorks has added a remote support functionality that enables
SolidWorks to view a customer computer remotely via the internet in real-time.
This functionality is used only when authorized by the customer
and while the customer is at the computer. The functionality enhances
the customer's ability to explain and "show" the problem being experienced.
The customer initiates a secure
connection with a SolidWorks support engineers, enabling them
to either view or take control of the customer's system. In order
to create this connection, the customer will download a small client (460KB)
to his or her system that will communicate with the SolidWorks engineer's
computer. This connection will be encrypted via a 168-bit
secured socket layer to ensure that no data transmitted between
the customer system and the SolidWorks engineer is compromised.
The customer retains full control
of his or her system throughout the session. If at any time during
this session the customer wishes to terminate the remote connection, he
or she may do so and upon termination the client will be completely
removed from the customer's system, and the SolidWorks engineer
will no longer be able to view or access the customer's system.
SolidWorks treats all information
it receives during a remote support session as confidential and proprietary
customer information received for technical support purposes (see Information
Collected in Connection with Technical Support and the Use of that Information
above).
Performance Feedback
Email Tool. The SolidWorks products include a feedback tool
which, if turned on, sends reliability and usage information to SolidWorks
via email or HTTP. The feedback tool is turned off unless turned on by
the user and it may be turned off and on repeatedly at the option of the
user. This data is used only for quality and product improvement purposes
and helps give SolidWorks an idea of the relative value of various functionalities
within its products. The data does not include any user model data or
any information that could be used to re-create models and is reviewed
by SolidWorks in the aggregate.
We hope this policy statement helps
you understand SolidWorks' practices with respect to your personal and
business information. If you have any questions or concerns, please contact
us as indicated above under the heading "Updating Personal Information
and "Opting Out".
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