Technical Support Engineer - PDMWorks Enterprise
Date Posted:
JOB CODE: TSE - PDM LA
JOB TITLE: Technical Support Engineer – PDMWorks Enterprise
LOCATION: Santa Monica, CA
DESCRIPTION: SolidWorks Corporation is seeking an individual to provide systems-related support to resellers and end users of its PDM\PLM and CAD products. The support engineer will be assisting SolidWorks clients remotely through phone, email, or internet correspondence. Duties include: • Remotely troubleshoot PC software performance and stability issues • Assist resellers and customers in the deployment of SolidWorks products using MSI and Active Directory • Troubleshoot SolidWorks’ enterprise-level data management product PDMWorks Enterprise • Verify reported software issues and report them to development; offer workarounds where possible. • Contribute findings to the SolidWorks Knowledge Base. EDUCTION: BS in Computer Science, Engineering, or similar discipline.
REQUIREMENTS: • Strong written and verbal communication skills • Strong problem solving and analytical skills • Advanced - PC Hardware Concepts, Technology and Installation • Advanced - PC Troubleshooting • Advanced - Desktop deployment • Experience in writing VB scripts • Strong knowledge of Microsoft SQL Server installation, configuring, administration • SQL skills, including ability to write custom queries of medium complexity, in addition to moderate administration skills for SQL Server • MS Operating System, PC Configuration and MS Scripting • Knowledge of Microsoft Windows/Intel platform systems architectures and networks • Web Server knowledge IIS
COMPENSATION & BENEFITS: SolidWorks offers an excellent salary with potential for bonus, commensurate with experience that is above average in the local community. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents offered at a very low 3 to 8% of total premium as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match, 3 weeks vacation and 10 paid holidays.
CONTACT INFORMATION:
For immediate consideration, Please apply on-line: careers@solidworks.com
Visit our Web Site for product & corporate info: http://www.solidworks.com/
