DS SolidWorks Extends Support for SolidWorks 3D CAD Software
Business-Critical Solutions are Now Free to any Subscriber for an Additional Year
CONCORD, Mass., USA, May 11, 2009 – While many companies are reducing service levels, Dassault Systèmes SolidWorks Corp. (DS SolidWorks) is now extending support for SolidWorks® 3D CAD software versions by a full year.
This means that DS SolidWorks will directly address and remedy any Subscription Services member’s confirmed business-critical issue with SolidWorks 2008 through the announcement of SolidWorks 2010 in September – in fact, all the way to December 2009. Until now, SolidWorks ended these remedies three months after the introduction of a new SolidWorks version. With today’s announcement, subscribers are eligible for 15 months of updates.
“Although our subscribers have upgraded early to SolidWorks 2009 at a record pace, there are some issues outside of our customers’ control that prevent a timely upgrade to take advantage of the new capabilities of our latest software version,” explained Richard Welch, vice president of customer services for DS SolidWorks. “We find that some companies may be in the midst of large-scale projects or want to upgrade hardware along with their software when the timing is more appropriate for their businesses. Knowing that, we want to be a good business partner and offer them the flexibility that they require.”
Requests for DS SolidWorks to address business-critical issues are submitted normally through SolidWorks resellers. The extension is available to subscription customers and helps ensure optimal business performance for organizations and individuals who use SolidWorks.
“The support I have received has been impressive,” said mechanical engineer and longtime SolidWorks user Deepak Gupta, author of the Boxer’s Blog, featuring SolidWorks tips, tricks and tutorials. “And with the extended support for SolidWorks, one can see the importance of SolidWorks Subscription Services and the value to customers.”
Subscription Service customers already receive:
- Automatic upgrades to new versions;
- Access to premium information on the SolidWorks Customer Portal (https://customerportal.solidworks.com/eservice_enu);
- Downloads of service packs;
- Access to an extensive support knowledge base; and
- Real-time, hands-on help from trained technicians using a remote log-in.
- A wealth of technical expertise and mentoring from the SolidWorks community;
- Direct, local reseller support;
- Free certification testing and efficiency reporting;
- Predictable costs, flexible purchase options, and discounts; and
- Assurance that engineers stay current and productive.
For those interested in taking advantage of this new program, please contact a local reseller or local SolidWorks Subscription manager, Michelle Nagel (email@example.com for the Americas and Asia Pacific), Isabel Taylor (Isabel.firstname.lastname@example.org for Europe) or Paul Mazur (email@example.com).
About Dassault Systèmes SolidWorks Corp.
Dassault Systèmes SolidWorks Corp., a Dassault Systèmes S.A. subsidiary, is a world leader in 3D solutions that help millions of engineers and designers succeed through innovation. Our products deliver an intuitive experience in product design, simulation, publishing, data management, and environmental impact assessment. For the latest news, information, or an online demonstration, visit our Web site (www.solidworks.com) or call 1-800-693-9000 (outside of North America, call +1-978-371-5000).
About Dassault Systèmes
As a world leader in 3D and Product Lifecycle Management (PLM) solutions, Dassault Systèmes brings value to more than 100,000 customers in 80 countries. A pioneer in the 3D software market since 1981, Dassault Systèmes develops and markets PLM application software and services that support industrial processes and provide a 3D vision of the entire lifecycle of products from conception to maintenance to recycling. The Dassault Systèmes portfolio consists of CATIA for designing the virtual product – SolidWorks for 3D mechanical design – DELMIA for virtual production – SIMULIA for virtual testing – ENOVIA for global collaborative lifecycle management, and 3DVIA for online 3D lifelike experiences. Dassault Systèmes’ shares are listed on Euronext Paris (#13065, DSY.PA). For more information, visit http://www.3ds.com/.
SolidWorks is a registered trademark of Dassault Systèmes SolidWorks Corporation in the US and other countries. 3D VIA is a registered trademark and 3DVIA Composer is a trademark of Dassault Systèmes in the US and other countries. Other brand and product names are trademarks of their respective owners. © 2010 Dassault Systèmes SolidWorks Corp.