DS SolidWorks Extends Support for SolidWorks 3D CAD Software
Business-Critical Solutions are Now Free to any Subscriber for an Additional Year
CONCORD, Mass., USA, May 11, 2009 – While many companies are reducing service levels, Dassault Systèmes SolidWorks Corp. (DS SolidWorks) is now extending support for SolidWorks® 3D CAD software versions by a full year.
This means that DS SolidWorks will directly address and remedy any Subscription Services member’s confirmed business-critical issue with SolidWorks 2008 through the announcement of SolidWorks 2010 in September – in fact, all the way to December 2009. Until now, SolidWorks ended these remedies three months after the introduction of a new SolidWorks version. With today’s announcement, subscribers are eligible for 15 months of updates.
“Although our subscribers have upgraded early to SolidWorks 2009 at a record pace, there are some issues outside of our customers’ control that prevent a timely upgrade to take advantage of the new capabilities of our latest software version,” explained Richard Welch, vice president of customer services for DS SolidWorks. “We find that some companies may be in the midst of large-scale projects or want to upgrade hardware along with their software when the timing is more appropriate for their businesses. Knowing that, we want to be a good business partner and offer them the flexibility that they require.”
Requests for DS SolidWorks to address business-critical issues are submitted normally through SolidWorks resellers. The extension is available to subscription customers and helps ensure optimal business performance for organizations and individuals who use SolidWorks.
“The support I have received has been impressive,” said mechanical engineer and longtime SolidWorks user Deepak Gupta, author of the Boxer’s Blog, featuring SolidWorks tips, tricks and tutorials. “And with the extended support for SolidWorks, one can see the importance of SolidWorks Subscription Services and the value to customers.”
Subscription Service customers already receive:
Technical benefits
- Automatic upgrades to new versions;
- Access to premium information on the SolidWorks Customer Portal (https://customerportal.solidworks.com/eservice_enu);
- Downloads of service packs;
- Access to an extensive support knowledge base; and
- Real-time, hands-on help from trained technicians using a remote log-in.
Business Benefits
- A wealth of technical expertise and mentoring from the SolidWorks community;
- Direct, local reseller support;
- Free certification testing and efficiency reporting;
- Predictable costs, flexible purchase options, and discounts; and
- Assurance that engineers stay current and productive.
For those interested in taking advantage of this new program, please contact a local reseller or local SolidWorks Subscription manager, Michelle Nagel (michelle.nagel@3ds.com for the Americas and Asia Pacific), Isabel Taylor (Isabel.taylor@3ds.com for Europe) or Paul Mazur (paul.mazur@3ds.com).
About SolidWorks Powered by the Dassault Systèmes 3DExperience Platform, SolidWorks 3D applications help millions of engineers and designers succeed through innovation. SolidWorks delivers an intuitive experience in product design, simulation, publishing, data management, and environmental impact assessment. For the latest news, information, or an online demonstration, visit our Web site (www.3ds.com/solidworks) or call 1-800-693-9000 begin_of_the_skype_highlighting 1-800-693-9000 (outside of North America, call +1-781-810-5011). About Dassault Systèmes Dassault Systèmes, the 3DEXPERIENCE Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 150,000 customers of all sizes, in all industries, in more than 140 countries. For more information, visit www.3ds.com. CATIA, SOLIDWORKS, SIMULIA, DELMIA, ENOVIA, GEOVIA, EXALEAD, NETVIBES, 3DSWYM and 3DVIA are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries. SolidWorks is a registered trademark of Dassault Systèmes SolidWorks Corporation in the US and other countries. 3DVIA is a registered trademark and 3DVIA Composer is a trademark of Dassault Systèmes in the US and other countries. Other brand and product names are trademarks of their respective owners. © 2012 Dassault Systèmes SolidWorks Corp.
