Training Manager
JOB TITLE: Training Manager
LOCATION: Waltham, MA
COMPANY INTRODUCTION: Dassault Systèmes, the 3D Experience Company, provides business and people with virtual universes to imagine sustainable innovations. Its world-leading solutions transform the way products are designed, produced, and supported. Dassault Systèmes’ collaborative solutions foster social innovation, expanding possibilities for the virtual world to improve the real world. The group brings value to over 150,000 customers of all sizes, in all industries, in more than 80 countries. For more information, visit www.3ds.com.
CATIA, SolidWorks, ENOVIA, SIMULIA, DELMIA, 3D VIA, 3DSwYm, EXALEAD and Netvibes are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries.
POSITION DESCRIPTION:
Dassault Systèmes SolidWorks Corporation is seeking an individual to manage a global training organization. The Training Manager is responsible for all phases of research, preparation, and presentation of customer facing technical product training courses and materials.
- Manage a team delivering distance-based learning and instructor-led product training in a classroom/lab environment using a combination of: Lectures, Webinars, Workshops, Demonstrations, & Hands-on sessions.
- Lead efforts to consistently utilize the latest learning technologies and delivery platforms used in industry.
- Contribute to strong customer relationships through highly responsive customer-focused team interactions and issue resolution.
- Support the planning, researching, writing, and production of training materials for SolidWorks products, including presentations and hands on exercises.
- Champion organization-wide knowledge sharing, so that the organization’s know-how, information and experience is shared inside and (as appropriate) outside the organization with VARs, partners, and stakeholders.
- Deliver training to VARs and internal staff.
- Work effectively with Technical Support, R&D, and the Certification Program group to provide innovative and sound instructional solutions.
- Occasional travel required (<20%) conducting training at VAR & internal locations.
- Ensure that training programs are developed that meet or exceed customers' needs by gathering feedback from customers, VARs, and internal staff.
- Collaborate and negotiate with 3rd party vendors.
EDUCATION: Bachelor’s Degree
REQUIREMENTS:
Ideal candidates will have experience in training, technical writing, and instructional design in a professional environment.
- Strong people and project management skills.
- Good organizational skills with attention to detail.
- Understanding of instructional design, course development, and adult learning.
- Working knowledge of SolidWorks or similar 2D/3D CAD system
- Track record of providing training programs using eLearning platforms and virtual classrooms strongly preferred.
- Business and entrepreneurial acumen.
- Innovative - make use of the most cutting edge available technologies for training delivery including eLearning platforms.
- A strong understanding of how SolidWorks customers use the software.
- Superior communication and presentation skills.
- Well-developed oral and written communication skills, including detail-oriented business writing and the ability to convey complex technical information accurately.
- At least four years in internal and external customer facing training with a very high-level of presentation & facilitation skill set.
- Well-developed oral and written communication skills, including detail-oriented business writing and the ability to convey complex technical information accurately.
- Proven ability to quickly learn all aspects of technical software product
- Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing.
- Instructional aptitude and mixture of strong technical and interpersonal client facing skills
- Exceptional presentation skills, strong verbal and written communication skills
- Ability to get consensus and collaboration across many business units; ability to explain complex concepts in layman's language; Understands VARs/departments’ needs and concerns; responds promptly and effectively to VARs/departments’ needs
- Comfortable with regularly recurring, executive level interaction.
- Demonstrated ability and willingness to perform as a team member on multiple projects simultaneously and work effectively in a fast-paced, dynamic team environment with high expectations for quality.
- Mastery of English language and familiarization with localization processes for deploying training material to non-English speaking audiences.
COMPENSATION & BENEFITS: Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience that is above average in the local community. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match, 3 weeks’ vacation and 8 paid holidays plus 4 floating holidays.
AN EQUAL OPPORTUNITY EMPLOYER:
Dassault Systèmes is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, marital status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
