About the SolidWorks Customer Portal

Question: How do I log in to the Customer Portal?

Answer: The Customer Portal requires an account based on your email address and serial number (for full access). If you do not use your serial number, access will be limited. For full access to all features within the Customer Portal, you must also have a valid subscription service contract and a valid serial number. To create an account, click the Create a New Account link on the login page.

Question: Do I need an active subscription service contract to log in?

Answer: No; however, you will need a current subscription service contract to access all of the features within the Customer Portal. SolidWorks Subscription Services give your organization access to valuable software updates and information provided by DS SolidWorks Corp., as well as technical resources supplied by a global network of highly-skilled SolidWorks-authorized value-added resellers (VARs). Member benefits include:

• A comprehensive set of VAR-supplied technical services and telephone support.
• The opportunity to participate in beta software testing and other innovative customer programs.
• Full access to the Customer Portal.

Question: What happens if I forget my password?

Answer:If you have forgotten your password, click the "Forgot your password?" link on the log-in page. If you have tried your password multiple times, please wait 20 minutes after you get your new temporary password before trying again.

Question: Why aren't all features accessible?

Answer: The reason some features may not be visible or selectable are:

• You logged on with a serial number instead of the log-in (email based) account.
• You ID not register a serial number to the log-in account.
• No valid subscription service contract.

Note: Warning messages describing the reason for limited access appear at the bottom of the main Customer Portal page.

Question: Why do I need to register my products?

Answer: This will associate your product serial number to your account so you can get license codes, access to the Knowledge Base, downloads, and view your Service Requests and SPRs. For full access to all features, you must:

• Create and use your Customer Portal log-in account.
• Register your SolidWorks serial number using the Register My Products section of the Customer Portal.
• Have an active subscription support contact.

Note:
- You can register multiple products (Commercial and Educational).
- To view your products and Subscription Service end dates for your products, visit the My Products section of the Customer Portal.

Question: What types of registrations will be rejected?

Answer: During the web registration, you will be notified if information is missing or appears to be inaccurate. Upon completion, you will be notified if the registration has succeeded and the code has been emailed, or to contact SolidWorks directly. The following registrations will not be processed:

• Invalid or expired serial numbers
• Installations owned by a different company 
• Specified "Additional Contact" is associated with a different company.

Question: Everyone at my company uses the same email address. What should we do?

Answer: Since a sign-in account is unique to each user, each user should have a unique email address. You might consider using one of the many free services offered online to create a unique email address that can then be used for registration.

Question: What if I type the wrong information, or need to change my email address?

Answer: At present, a user cannot modify the email address. Please contact SolidWorks directly at CustomerCenter@solidworks.com if you need help.

Question: My Corporate Profile is incorrect.  How do I fix this?

Answer: If your Corporate Profile is incorrect, you must contact your reseller directly to change your company name or location.