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Customers with active SolidWorks Subscription Service get full support access to VAR technical support resources, Knowledge Base, resources within the SolidWorks support site, and service pack updates. . Service Packs*
Service Packs provide updates to a major version for known problems. . Hotfixes*
Hotfixes address business-critical issues that typically affect a small number of users, are distributed upon request, and are specific to a Service Pack. .
Product Support Lifecycle
Final SP Date
End Date **
SolidWorks 2008 and previous
** Date Service Pack will be removed from the Download page. Support is available beyond this date but limited to non-software solutions i.e. no new Service Packs or hotfixes will be created.