SolidWorks 3D CAD Support
Support, community, and learning resources.
| Downloads* Download new versions, service packs, and add-ins for all SolidWorks products. |
Hardware & System Requirements Information on hardware, graphics card, operating system, anti-virus, and benchmarks. |
| My Issues (SRs)* List of your active SRs (Service Requests). |
Licensing and Activation Registration, activation, and SNL (SolidWorks Network License) references. |
| My Bugs (SPRs)* List of your active SPRs (Bugs). |
Known/Fixed Issues* Fixed Software Performance Reports (SPRs). |
| My Enhancements* Suggest enhancements for SolidWorks products. |
Learning Resources* Administration guides, help files, API examples, tech tips, training resources, and more. |
Support Eligibility
Customers with active SolidWorks Subscription Service get full support access to VAR technical support resources, Knowledge Base, resources within the SolidWorks support site, and service pack updates.
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Service Packs*
Service Packs provide updates to a major version for known problems.
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Hotfixes*
Hotfixes address business-critical issues that typically affect a small number of users, are distributed upon request, and are specific to a Service Pack.
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Service Packs and Hotfixes are available until the end date listed below. Technical support is available past the end date, but is limited to non-software (Service Packs and hotfixes) solutions. Some issues may not be addressable due to technical limitations.
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Product Support Lifecycle*
| Product | End Date | VAR Support | Service Packs | Hotfixes |
| SolidWorks 2012 | 12/31/2013 |  |
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| SolidWorks 2011 | 12/31/2012 | |
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| SolidWorks 2010 | 12/31/2011 | |
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| SolidWorks 2009 and previous | 1/31/2011 | |
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| SolidWorks 2D Editor | 12/31/2012 | |
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Search the Knowledge Base for common solutions and existing SPRs (bugs).
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Search the SolidWorks Online Help for answers
Search the online documentation for answers.
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Ask questions in the SolidWorks Forums
The forums are a great place to interact with other users and get questions answered.
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Search the
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Review common Knowledge Base solutions*
Installation
Licensing/Activation
Parts
Drawings
Hardware
Troubleshooting
Assemblies
Data Management
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Contact your local Value Added Reseller (VAR)*
If you do not find an answer, contact your VAR and log the issue to get more help.
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Looking for support on other products? |
| * | Subscription Service required for full access. Learn more... |
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