Thiele Technologies, Inc.

Helping customers service packaging machinery with SOLIDWORKS Composer

Challenge

Provide customers with more effective tools for servicing and maintaining automated packaging machinery and equipment, as well as better support for customer training initiatives.

Summary

Implement SOLIDWORKS Composer technical communications software.

Results
  • Cut documentation time from 40 hours to five minutes
  • Saved customers hours identifying parts and procedures
  • Minimized travel requirements and costs
  • Provided better context for customer service, maintenance, and training