DELMIAWorks Technical Support
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The award-winning DELMIAWorks Technical Support team provides a one-stop shop for all users’ ERP Support needs. Service requests are quickly triaged and routed to the best team to assist users and bring their requests to resolution. Our DELMIAWorks support programs provide more than just problem resolution. DELMIAWorks Technical Support team members are committed to supporting ongoing knowledge transfer, ensuring a thorough and continuous understanding of the product for each user.
"I can't tell you how good it is to pick up the phone, talk to a real person and (almost always) get a resolution while I am on the phone."
DELMIAWorks Support Services
DELMIAWorks understands the importance of timely resolution and applies the appropriate urgency to every service request. Additionally, DELMIAWorks understands that users like options, and we offer a variety of contact methods and resources to meet the changing needs of each customer. Those resources are available in two comprehensive support packages, Standard Advantage and Upgraded Gold, allowing each customer to choose the best level of support to meet their needs.
Standard Advantage Support
- Live Support via Multiple Channels - DELMIAWorks User Success Engineers provide personalized support to expedite service request resolution, utilizing a variety of communication methods, including phone, email, chat, and an online portal.
- Online Support Resources Available 24/7
- 3DSupport App - Service request creation, tracking, and resolution monitoring
- Knowledge Base - A searchable repository of Question and Answer articles, Bug Reports, and your company’s Service Requests, your team can use for troubleshooting, resolving errors, and answering general how-to questions.
- Documentation - Product documentation, including refresh notes and new version information.
- DELMIAWorks User Community – A 3DSWYM community for our users, which includes important posts from DELMIAWorks, questions posed by users, and a WIKI with many helpful links and information.
- Software Downloads – All of your licensed DELMIAWorks and Dassault Systèmes software is available for download at any time, via our software site.
- Product Enhancement Requests - Our IDEAs portal provides access to submit and view software enhancements under consideration for future inclusion in our product.
Upgraded Gold Support
Includes all Advantage support features, plus:
- 24/7 live support.
- Dedicated Technical Account Manager
DELMIAWorks Additional Resources
Resource Center
Access brochures, case studies, testimonial videos, whitepapers, eSeminars (Webinars On-Demand), and more.
DELMIAWorks User Community
Online community of DELMIAWorks users (3DEXPERIENCE Platform login credentials required)
Training & Services
Learn more about DELMIAWorks Software Training Programs and Solution Consulting Services.
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