SOLIDWORKS Frequently Asked Questions

Find answers to your SOLIDWORKS questions by filtering through the categories in our FAQ. Don’t see your question here? Check out our support page.

Where can I report technical issues and enhancement requests regarding the testing software?

Send an email to support@tangix.com
Which commercial version of the software should I use to take the CSWP exams?

For all exams, the minimum version necessary is listed on the information page of that exam. Please go to www.solidworks.com/certification and click on the individual exam information page links on the left.
Will a certificate be mailed out to me once I pass an exam?

SOLIDWORKS no longer mails out certificates to individuals who have passed an exam. We have made it a simple download that you can print from your computer so you no longer have to wait to receive it. To print your certificate simply visit https://3dexperience.virtualtester.com/#home. On that page, simply click the "Download Certificate" button and follow the on-screen instructions. Please note that not all exams have printable certificates.
Will my answers be lost if my computer crashes? Will I lose my testing credit/have to pay again if my computer crashes?

You will have to start the examination over. If your computer crashes, your answers are not recoverable. Email certification@solidworks.com for support. Please explain the situation and our support team will make a decision on a course of action.