SOLIDWORKS Frequently Asked Questions

During an upgrade, you may need additional file to verify the installed files, to repair those files that are corrupt, to replace files that have been accidentally deleted, and to reinstall system components that have been erroneously modified by other applications. The Installation Manager will optionally download these items for you.

Enrolling in Subscription Services helps you get the most out of your SOLIDWORKS software because access to the latest product releases and expert technical support saves you time and money.  Improved software performance, innovative new product features, live technical support and 24 hour electronic technical support helps keep you focused on what matters most designing great products.

SOLIDWORKS no longer mails out certificates to individuals who have passed an exam.  We have made it a simple download that you can print from your computer so you no longer have to wait to receive it.  To print your certificate simply visit https://3dexperience.virtualtester.com/#home. On that page, simply click the "Download Certificate" button and follow the on-screen instructions.  Please note that not all exams have printable certificates.

Activation is only used to verify a product's license the first time the product is installed. SOLIDWORKS will support the activation of products throughout their lifecycle.

You will have to start the examination over.  If your computer crashes, your answers are not recoverable.  Email certification@solidworks.com for support.  Please explain the situation and our support team will make a decision on a course of action.