SOLIDWORKS Frequently Asked Questions

Yes. Yearly subscriptions carry a 15-day money-back policy. Request cancellation within 15 days of purchase and the order is refunded in full. The refund does not apply to renewals or monthly subscriptions, but you can cancel a monthly subscription before the next renewal. To cancel, use your My Account portal or submit the Online Support Form.

We currently have a 15-day cancellation policy. If you submit your cancellation request up to 15 days after your purchase, we will cancel and refund your order.

For Yearly and Quarterly subscriptions, we currently have a 15 days cancellation policy. This policy however does not apply for trial offers, monthly subscriptions or quarterly and yearly renewals.

If you are eligible to a refund & cancellation, you can cancel your order in your Account.

If you're based in India, please reach out to us by completing this form (select Other), and our team will get back to you shortly.

You can request a full refund within 15 days of purchase for a yearly subscription. This policy does not apply to renewals, monthly subscriptions or trial offers. If you are eligible, manage your cancellation in your My Account Portal or submit a Support Form for assistance.

You can request a full refund within 15 days of purchase for a yearly subscription. This policy does not apply to renewals, monthly subscriptions or trial offers. If you are eligible, manage your cancellation in your My Account Portal or submit a Support Form for assistance.

No, once installation is complete the only way to change the data directory is to uninstall, then reinstall the software.

Yes. Product development takes a full team, and SOLIDWORKS Design with the cloud helps your teams work together from any location, improving design efficiency and communication while streamlining product development to meet business goals. SOLIDWORKS Design with Cloud Services, SOLIDWORKS Design, and SOLIDWORKS xDesign are all connected to the 3DEXPERIENCE® platform, a cloud-based business and innovation platform that scales with you. Here’s a preview of what the cloud can do for you on day one:

• Connect all stakeholders inside and outside of your organization with a single source of truth
• Easily share and markup designs with any stakeholder
• Store and revise models with secure, CAD-aware cloud storage

Yes. Product development takes a full team, and SOLIDWORKS with the cloud helps your teams work together from any location, improving design efficiency and communication while streamlining product development to meet business goals. 3DEXPERIENCE SOLIDWORKS is connected to the 3DEXPERIENCE® platform, a cloud-based business and innovation platform that scales with you. Here’s a preview of what the cloud can do for you on day one:

Connect all stakeholders inside and outside of your organization with a single source of truth 
Easily share and markup designs with any stakeholder in 3D 
Store and revise models with secure, CAD-aware cloud storage

Yes! With the 3DEXPERIENCE platform (using the 3DSwymer role), you have the capability to foster collaboration among stakeholders, facilitating a dynamic and innovative work environment. Here's how:

• Store your CAD files and share data, track your progress and monitor your KPIs using personalized dashboards
• Actively involve team members as you grow and build a true online community of users and contributors
• Suggest ideas and track progress through idea funnels

Yes. SOLIDWORKS for Makers supports flat pattern and 2D template exports, making it ideal for crafting with foam or creating paper-based Pepakura builds. Simply unfold surfaces or export DXF outlines to guide precise cutting and assembly.

Yes. You can create and simulate assemblies to check for fit, interference, and motion before fabrication. Makers often use these tools to refine brackets, mounts, or housings, ensuring precision before cutting or printing.

Absolutely. You can scan or measure existing parts, rebuild them in SOLIDWORKS for Makers, and adjust the design to fit your needs. Many users create custom dashboards, mounts, or trim upgrades, combining digital precision with hands-on craftsmanship.

Absolutely. Use assemblies and motion studies to test how moving elements work before building. This is ideal for props featuring gears, wings, light-up panels, or folding mechanisms that require smooth movement and precise alignment.

Yes. You can measure, model, and re-create broken or missing parts such as knobs, handles, or brackets. Test your designs digitally before printing or rebuilding to ensure a perfect fit and reduce wasted materials.

You are encouraged to discuss your exam with an authorized training and support provide or fellow SOLIDWORKS users.  The SOLIDWORKS Certification cannot share the answers or solution methodology so as not to prejudice your next attempt. 

Due the complexity of an online testing environment, where every candidate receives a unique exam, we are unable to provide individuals with hands on analysis of improvement areas in their exam.  However, we can encourage you to visit our public website, where you will find a list of exam topics that you should be proficient in for each exam.