SOLIDWORKS Frequently Asked Questions

It is not uncommon that consumers to purchase or use non-genuine software unknowingly. Unauthorized resellers often offers non-genuine software with an attractive package to entice unknowing customers into purchasing.

The quickest way to access technical support is to create a service request in our 3DSupport App or call your SOLIDWORKS Reseller. It’s that simple.

This can be verified by modifying the existing installation of SOLIDWORKS on the computer. You need to follow the steps below for modifying the installation:

1. Make sure SOLIDWORKS® is not running.
2. In Windows, open the Control Panel and go to Programs and Features.
3. Select the SOLIDWORKS® installation you want to modify and then click 'Change'.
4. On the Welcome screen, ensure that 'Modify the individual installation (on this computer)' is selected and click ‘Next’.
5. On the Serial Number screen, verify that the appropriate serial numbers are specified and click ‘Next’.
6. On the Product Selection screen, select the products to install or remove, and then click ‘Next’.
   When modifying an installation:
   • No products are installed or removed by default, even if you specify a new serial number. You must change the installation action of each product or feature.
   • To view the projected modification action for a particular component, click the component name (but not the check box). The intended modification action appears in the information field below the product listing.
   • To see the available features for each product, click + next to that product and then click the icon next to the product or feature to change the installation actions.
   • When you change a product selection from the initial specification, an asterisk (*) appears next to that product component in the listing.
7. On the Summary screen, click Modify Now.
8. Once the ‘Installation is Complete’ screen, click Finish.

Restart your computer.

A SOLIDWORKS Reseller Partner, also known as a Value-Added Reseller (VAR), is an independent business that sells and supports SOLIDWORKS design and product development software. SOLIDWORKS resellers work directly with customers to help them implement, optimize, and get the most value out of their purchase. If you need help deciding on a solution to fit your business, Reseller Partners have the industry expertise to help you make the best selection. Learn more about Reseller Partners or contact us to connect with an expert in your area. 

This can be verified by modifying the existing installation of SOLIDWORKS on the computer. You need to follow the steps below for modifying the installation:

1. Make sure SOLIDWORKS® is not running.
2. In Windows, open the Control Panel and go to Programs and Features.
3. Select the SOLIDWORKS® installation you want to modify and then click 'Change'.
4. On the Welcome screen, ensure that 'Modify the individual installation (on this computer)' is selected and click ‘Next’.
5. On the Serial Number screen, verify that the appropriate serial numbers are specified and click ‘Next’.
6. On the Product Selection screen, select the products to install or remove, and then click ‘Next’.
   When modifying an installation:
   • No products are installed or removed by default, even if you specify a new serial number. You must change the installation action of each product or feature.
   • To view the projected modification action for a particular component, click the component name (but not the check box). The intended modification action appears in the information field below the product listing.
   • To see the available features for each product, click + next to that product and then click the icon next to the product or feature to change the installation actions.
   • When you change a product selection from the initial specification, an asterisk (*) appears next to that product component in the listing.
7. On the Summary screen, click Modify Now.
8. Once the ‘Installation is Complete’ screen, click Finish.

Restart your computer.

Follow the steps below for deactivating a SOLIDWORKS license:

1. Open SOLIDWORKS on your current system.
2. In the SOLIDWORKS window, navigate to Help > Deactivate Licenses.
3. In the SOLIDWORKS Product Activation window, select the products and click on the 'Next' button.
4. Once the deactivation is successful, you will be able to install and activate this license on the new system.

Upon purchase you will receive instructions to download and install.

Upon purchase, you will receive instructions to download and install. 

• Search the 3D ContentCentral online help
  Search the online documentation for answers.
• Ask questions in the 3D ContentCentral Forums
  The forums are a great place to interact with other users and get questions answered.
• Find Content on 3D ContentCentral
  Visit 3D ContentCentral to get started.

Support is not provided by resellers for 3D ContentCentral.

• Search the eDrawings online help
  Search the online documentation for answers
• Ask questions in the eDrawings Forums
  The forums are a great place to interact with other users and get questions answered.
• Review eDrawings Frequently Asked Questions for answers
  Review a list of common eDrawings questions
• Report a Problem
  If you did not find an answer you can request support

Most schools that purchase a SOLIDWORKS Education Edition license receive additional home use license for their students to work on a home or personal computer. Hence, please contact your school and ask them to provide a student home use licenses (SDK or SEK, or Student Premium or Student Standard).

However, if your school does not have a SOLIDWORKS Education Edition license, you will need to purchase your own Student Edition from the SOLIDWORKS online store: www.solidworks.com/studentstore

You should only purchase software directly from Dassault Systèmes SOLIDWORKS Corporation or through an authorized SOLIDWORKS reseller.

Avoid online marketplaces, websites and peer-to-peer networks that offer SOLIDWORKS software for free or at a discounted price.

Adopt Software Asset Management standards and best practices to manage your company’s software lifecycle and reduce the risks of litigation that arise from non-compliance issues.

The easiest way to order SOLIDWORKS Subscription Services is to contact your local VAR. If you are unsure who your VAR is, please contact SOLIDWORKS and we will assist you.

Software releases and service packs can be downloaded directly from our Downloads page on SOLIDWORKS.com.

You can report the suspected non-compliant reseller here.