SOLIDWORKS Customer Experience Improvement Program
Participation in this program directly improves the stability of SOLIDWORKS products. The data is continuously analyzed to help determine crash causes, create solutions and identify aggregated stability trends. Stability fixes are the primary focus of Service Packs. The more data we receive, the more stable we can make SOLIDWORKS Products.
SOLIDWORKS strongly recommends you participate in this program for your own and other users’ benefit. SOLIDWORKS and overall system Performance is not affected by participating in this program.
What data is Collected and How is it Used to Improve SOLIDWORKS?
SOLIDWORKS creates a log file on the user's machine that contains crash trace data, SOLIDWORKS Option settings, and information about your PC. This log file is created each time SOLIDWORKS is started. If the SOLIDWORKS System Option "Help make SOLIDWORKS products better by automatically sending your log files to DS SOLIDWORKS Corporation" is Off, then this log file is only sent to SolidWorks if the application crashes and you agree to send it. If the option is On, the log file is sent automatically the next time SOLIDWORKS starts. If you are located outside of the United States, you may be transferring the log file and the data it contains (listed below) to SOLIDWORKS servers located in the United States and you consent to that transfer.
The data collected is used to correlate crashes to potential SOLIDWORKS and system parameters with the intent of identifying and resolving the source of the problem. This log file data is also used to analyze hardware and operating system trends for future release planning. Data collected and contained in the log file:
- Computer manufacturer
- Computer name
- CPU type, speed and number of cores
- Video card manufacturer and driver version
- Operating system and version
- Version of installed operating system pre-requisites
- IP address of Internet service provider
- SOLIDWORKS version and serial number
- SOLIDWORKS memory allocation and usage
- SOLIDWORKS active user interface toolbars
- SOLIDWORKS Add-Ins loaded
- SOLIDWORKS session duration and CPU usage
- SOLIDWORKS session user interface command sequence
The exact content of your log file can vary depending on SOLIDWORKS usage. You can view the log file, SolidWorksPerformance.log located in the folder %SystemDrive%:\Users\%username%\AppData\Roaming\SOLIDWORKS\SOLIDWORKS %release%
The Customer Experience Improvement does not acquire information about you, your SOLIDWORKS designs or the usage of any other applications or activities. Specifically, no model geometry, images, or any other information that relates to the intellectual property of your designs that would enable the reconstruction of your design models. No one will contact you unless you request it.
You can change your participation at any time by clicking "Tools, Options, System Options, General" and check or uncheck "Help make SOLIDWORKS products better by automatically sending your log files to DS SOLIDWORKS Corporation".