Question 1

Is support included if I purchase online?

Accepted Answer

Yes. Support is included with your purchase.

Question 2

Do you have resources to help me get started?

Accepted Answer

A dedicated getting started page has everything you need to get up and running, from download and install to onboarding and tutorials. Visit the Getting Started page.

Question 3

How do I download and install SOLIDWORKS with Cloud Services?

Accepted Answer

Upon purchase, you will receive instructions to download and install.

Question 4

How long does my purchase of SOLIDWORKS with Cloud Services last?

Accepted Answer

SOLIDWORKS with Cloud Services is available to purchase online in yearly term licenses.

Question 5

Can I cancel my order if I change my mind?

Accepted Answer

We currently have a 15-day cancellation policy. If you submit your cancellation request up to 15 days after your purchase, we will cancel and refund your order.

Question 6

Can I buy online from any country in the world?

Accepted Answer

At this time, buying online is available in these countries.

Question 7

What types of payment methods are accepted?

Accepted Answer

We accept payments by credit card, PayPal, Wire transfer, Pre-paid PO.

Question 8

Are SOLIDWORKS with Cloud Services and 3DEXPERIENCE SOLIDWORKS files compatible?

Accepted Answer

Yes, they are the same file types. 3DEXPERIENCE SOLIDWORKS and SOLIDWORKS with Cloud Services files are 100% compatible.

Question 9

Can I collaborate and share data with stakeholders?

Accepted Answer

Yes. Product development takes a full team, and SOLIDWORKS with the cloud helps your teams work together from any location, improving design efficiency and communication while streamlining product development to meet business goals. SOLIDWORKS with Cloud Services is connected to the 3DEXPERIENCE® platform, a cloud-based business and innovation platform that scales with you. Here’s a preview of what the cloud can do for you on day one:•	Connect all stakeholders inside and outside of your organization with a single source of truth•	Easily share and markup designs with any stakeholder •	Store and revise models with secure, CAD-aware cloud storage

Question 10

Does SOLIDWORKS with Cloud Services run on the cloud?

Accepted Answer

SOLIDWORKS with Cloud Services is a locally-installed application connected to the cloud-based 3DEXPERIENCE platform. If you are interested in a purely browser-based solution, explore the suite of next-generation product development solutions available with SOLIDWORKS xDesign.

Question 11

Can I work offline?

Accepted Answer

Yes, you can use SOLIDWORKS CAD when you are not connected to the internet.