SOLIDWORKS Frequently Asked Questions

Find answers to your SOLIDWORKS questions by filtering through the categories in our FAQ. Don’t see your question here? Check out our support page.

Will a certificate be mailed out to me once I pass an exam?

SOLIDWORKS no longer mails out certificates to individuals who have passed an exam. We have made it a simple download that you can print from your computer so you no longer have to wait to receive it. To print your certificate simply visit https://3dexperience.virtualtester.com/#home. On that page, simply click the "Download Certificate" button and follow the on-screen instructions. Please note that not all exams have printable certificates.
Will activation ever require me to upgrade my product? Will SOLIDWORKS ever stop activating products that require activation?

Activation is only used to verify a product's license the first time the product is installed. SOLIDWORKS will support the activation of products throughout their lifecycle.
Will my answers be lost if my computer crashes? Will I lose my testing credit/have to pay again if my computer crashes?

You will have to start the examination over. If your computer crashes, your answers are not recoverable. Email certification@solidworks.com for support. Please explain the situation and our support team will make a decision on a course of action.