Student Edition Technical FAQs

I am using the SOLIDWORKS Student Edition. Do I have access to SOLIDWORKS Knowledge Base articles?

Yes, students with Student Edition and SEK serial numbers have access to the MySolidWorks.com portal, through which they can access the SOLIDWORKS Knowledge Base. Please note that Student Design Kit (SDK) users do not have access to the MySolidWorks web portal, except for limited “Guest” access.  More information is available here: https://my.solidworks.com/account/student-access

Where can I download the SOLIDWORKS Student Edition?

You can download the Student Edition from www.solidworks.com/SEK

If you have a serial number (9020…), you can follow these steps to download:

  1. Go to the link www.solidworks.com/SEK
  2. Select “Yes” for the Option "I already have a serial number that starts with 9020"
  3. Choose the appropriate SOLIDWORKS version from the drop/down list
  4. Select ‘Request Download’ and accept terms and conditions
  5. Click ‘Download’ > exe will be downloaded

If you have an SDK-ID:

  1. Go to the link www.solidworks.com/SEK
  2. Select “No” for the Option "I already have a serial number that starts with 9020"
    (Note:  Your serial numbers will be displayed on screen later, as well as provided via email, once you proceed for downloading)
  3. Enter your SDK-ID (This ID can be obtained from your teacher/professor at school/college/university)
  4. Choose the appropriate SOLIDWORKS version from the drop/down list
  5. Select ‘Request Download’ and accept terms and conditions
  6. Click ‘Download’ > exe will be downloaded

How do I troubleshoot the activation error ‘Activation Wizard initialization issue code 72’?

This issue can occur if the SOLIDWORKS® License Service is not installed properly on the machine. In most of the cases, this issue is resolved by performing a repair installation of SOLIDWORKS. Follow the below steps for a repair installation:

  1. Login as an administrator
  2. Go to Start > Control Panel > Program and Features > SOLIDWORKS and click ‘Change’ to repair the installation
  3. Select ‘Repair the individual installation (on this computer)’
  4. Click ‘Next’
  5. Follow the instructions to complete the modification

After the repair is successful, try following the steps to perform the activation:

  1. Rename the FLEXnet folder and try activation again:
    Go to C:\ProgramData\FLEXnet and rename the folder FLEXnet (maybe to FLEXnet_old) (The ProgramData folder is a hidden folder. Either you can enable to show hidden folders from Folder options or you can directly type c:\Programdata into the address bar and press enter to access this folder. You will be able to find the Flexnet folder)
  2. Try the activation again

My Student Edition installation fails with "Dialog Shown: {0: The Installation Manager encountered a fatal error.: Check the log files and then contact Technical Support.}. How can I troubleshoot the error?

Generally, in this case, installation logs show an error with the installation of VSTA (vsta_aide.msi).

When trying to manually install the VSTA component by running vsta_aide.msi, installation of VSAT fails with error code 1305 "Error reading from file' during installation."

Generally, this occurs when the installation is running from OneDrive and the Installation Manager is unable to read some files from OneDrive leading to installation failure.

To resolve the issue, copy the all the downloaded files to a folder that’s local to the system, then run the installation from the local folder.

I am unable to uninstall SOLIDWORKS from Control Panel > Program and Features; uninstallation fails with errors. How can I uninstall it to install the new version of SOLIDWORKS?

You can contact SOLIDWORKS Student Edition Support and provide the Installation Manager logs.

To go to the Installation log folder, you can type %appdata% at Start > RUN and press Enter, and it will open the "Roaming" folder. In the "Roaming" folder, go to the "SOLIDWORKS" folder. Under the "SOLIDWORKS" folder, you will find a folder named “Installation log.”  Zip this complete folder and provide it for investigation.

However, before contacting the support team, you can follow this procedure to troubleshoot the issue:

Try a complete uninstallation of SOLIDWORKS using the Microsoft fixit tool:

  1. Download the Microsoft fixit tool from this link:

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

  1. Run the downloaded tool and click Next
  2. Click Uninstalling
  3. In product selection select ' SOLIDWORKS (version) ' and click Next to follow uninstallation process
  4. Repeat the process until all the versions of SOLIDWORKS and all the SOLIDWORKS products are uninstalled
  5. Try installation of SOLIDWORKS

I did not receive an email with my serial number after requesting the download for the Student Design Kit (SDK)? What should I do?

Please check the following:

  1. If you did not receive a serial number via email, check your spam/junk folder as the email might have been filtered
  2. When you request a download for a Student Design Kit (SDK) using your SDK-ID, serial numbers are displayed on the download page. Copy the serial numbers and use them during the installation

Is SOLIDWORKS supported on Mac OS? Can I install a Student Edition on Mac OS?

SOLIDWORKS is not officially supported in the Mac environment.  We are aware of many users who run SOLIDWORKS successfully in a dual-boot Windows environment on Macs.  We are not aware of many users running successfully in an emulated Windows environment on Macs.  If you choose to run SOLIDWORKS on a Mac, your best chance for success will be choosing a dual-boot "Boot Camp" setup (booting in Windows) on your Mac.

SOLIDWORKS eDrawings and the free 2D CAD product DraftSight are supported in native Mac OS.

Please refer to this link providing system requirement information for installing SOLIDWORKS:

www.solidworks.com/SystemRequirements

How can I contact the Student Edition support team?

You can contact the Student Edition Support Team by filling in the student support form using this link and providing the required information: www.solidworks.com/studentsupport 

When contacting the Student Edition Support Team, please collect and include the following information:

For installation and download issues:

  1. Installation Logs: Please provide the installation log files for further investigation of your issue. To go to the installation log folder, you can type %appdata% at Start > RUN and press Enter; it will open the "Roaming" folder.  In the "Roaming" folder go to the "SOLIDWORKS" folder. Under the "SOLIDWORKS" folder, you will find a folder named “Installation log.” Zip this complete folder and provide it for investigation.
  2. Screenshot of the error message
  3. Serial numbers

For Crash and SOLIDWORKS functionality issues, or SOLIDWORKS files related issues:

  1. SOLIDWORKS Rx: Please capture your problem using the Rx utility and send the zip file back for further investigation. (Default location of Rx is Start > All Programs > SOLIDWORKS Student Edition > SOLIDWORKS Tools > SOLIDWORKS RX) Run Rx utility and go to "Problem Capture” and Click “Record Video.” It will launch SOLIDWORKS and you can follow steps to show your issue. Click “Finish recording” after you have followed the steps to show the issue. Then Click “Package Files Now...” and save the zip file.  Now under “Describe Problem" click “Continue” and enter the problem description and required details and click “OK” and exit the Rx utility. Send the zip file as an attachment for further investigation.

While installing, I get one of the error messages below: "Product:SOLIDWORKS ErrorCode:1722 CA:register_i386_SldShellExtServerExe Location:C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS\sldShellExtServer.exe Command:sldshellextserver.exe /REGSERVER"

This error is related to the installation of prerequisite VC++ components. To troubleshoot the issue, try reinstallation of VC++ components manually:

  1.  Go to Start > User Account > User Account Control Settings. Set it to “Never Notify”. Restart the system
  2.  Login as administrator
  3.  Uninstall VC++ redistributable components (2008 and 2010 and 2012, 2013, 2015) from Programs and Features
  4.  Restart the computer
  5.  Login as administrator
  6.  Reinstall: VC++ 2008 and 2010 and 2012, 2013, 2015 [a] downloaded files\prereqs\VCRedist9\vcredist_x86.exe and vcredist_x64.exe [b] downloaded files\prereqs\VCRedist10\vcredist_x86.exe and vcredist_x64.exe [c] downloaded files\prereqs\VCRedist11\vcredist_x86.exe and vcredist_x64.exe [d] downloaded files\prereqs\VCRedist12\vcredist_x86.exe and vcredist_x64.exe [e] downloaded files\prereqs\VCRedist14\vcredist_x86.exe and vcredist_x64.exe  
  7.  Restart your computer
  8.  Login as administrator
  9.  Install SOLIDWORKS

I purchased a Student Edition a week ago but I have not yet received an email with serial numbers for installation? What should I do?

If you did not receive serial numbers via email, check your spam/junk folder as the email might have been filtered. You may also contact the online store/reseller from whom you purchased the Student Edition and provide them with your order number to get more information.

Why does the following error message occur during download and install? "Could not connect to the SOLIDWORKS server to determine which products you are entitled to install. Check the Internet connection and click retry"

This error can occur if the Installation Manager is not able to connect to the SOLIDWORKS download servers. Try the following to resolve the issue:

Procedure A:

  1. Set Internet Explorer as your default browser and reset Internet explorer to default settings. In the IE browser > Tools > Internet Options > Advanced and click “Restore advanced settings” and click “Reset” at bottom.
  2. Close browser and restart it
  3. Change IE compatibility mode: In IE menu >Tools > Compatibility View (select the option) and/or Compatibility View Settings, check the box "Display all websites in Compatibility View"
  4. Try to download and install SOLIDWORKS

Procedure B:

If the issue is still not resolved, add the following domains to the firewall’s/proxy server exceptions list:

  1. solidworks.com
  2. im-ak.solidworks.com
  3. dl-ak.solidworks.com
    use port 80 for adding all the above exceptions. Then try to download and install again

Procedure C:

There might be an issue with your Internet connection. Please check with your Internet service provider and see if they can help.

When I run the installation, Installation Manager is blank. Why?

When the installation files are downloaded and extracted it is possible that Windows will block the HTML files and scripting that creates the user interface for the Installation Manager. This results in the Installation Manager not displaying any options and showing a white screen.

To correct this issue, the files for the Installation Manager will need to be unblocked.

  1. Navigate to the <SOLIDWORKS Download>\sldim\lang\english\HTML folder that was extracted from the download
  2. Right click on a file found in the folder and select Properties
  3. On the General tab select the ‘Unblock’ option
  4. Do this for every file in this folder. The list of files should include the following:
    • frameset.html
    • framesetstartup.html
    • header.html
    • imfunc.js
    • navpanestartup.html
    • sldim.css
    • sldim_navepane.css

Can students get access to the MySolidWorks web portal?

Yes, students with a valid serial number for Student Edition and Student Engineering Kit (SEK) products can access the MySolidWorks.com web portal. Please note that the Student Design Kit (SDK) does not provide access to the MySolidWorks web portal, except for limited “Guest” access.  More information is available here:

www.solidworks.com/mysolidworks_for_students

Link to MySolidWorks : https://my.solidworks.com/

Steps to register: www.solidworks.com/mysw_student_reg

How can I troubleshoot the error "Additional files are needed based on the products selected..." during installation of Student Edition?

Student Edition serial numbers are version-specific. This error can occur if a previous version serial number was used for installing a new version. (i.e., the serial number used for the installation is not entitled to the version you are trying to install).

It might be possible that the previous version serial number was automatically taken from the registry (as it was available in the registries) on the serial number page and the user continued without modifying it.

Hence, on the Serial Number page of the Installation Manager, please ensure that the correct serial number is entered. If any serial number is automatically displayed, remove it and enter the correct serial number. Proceed with the installation.

If I'm a Veteran, where can I purchase the SOLIDWORKS Student Edition?

It is possible to purchase the SOLIDWORKS Student Edition from the SOLIDWORKS student store website. Use this link:www.solidworks.com/studentstore

Please note that Student Edition license for Military Veterans can be purchased through this link: www.solidworks.com/mvp