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What is software piracy?

Software piracy is the illegal and unauthorized downloading, copying, modifying, use, or distribution of copyrighted software that violates the terms of the End User License Agreement (EULA). Find out more about SOLIDWORKS License Agreement.

How long does product activation take to complete?

Product activation is a one-time process that is typically completed immediately after installation of the software. Internet activation typically takes 10 to 30 seconds to complete. Email activation takes about 10 minutes to complete.

Who do I contact for support for a Standalone or SNL license?

Your reseller provides first line support for SNL or Standalone products

How many times can I activate my product?

There is a single activation allowed.  If you need to use your software on another computer, you must transfer your activation from the activation server.

What does SOLIDWORKS do with the computer-specific information sent during the product activation process?

We use the computer-specific information only to verify that your product is used within the scope allowed by the SOLIDWORKS End-User License Agreement (EULA). The information is stored in a database used only for product activation data.

Why is SOLIDWORKS requiring customers to activate their software?

Product activation is a simple way to reduce and deter unauthorized use and casual copying of SOLIDWORKS products with a minimal effect on our loyal customers.

What is product activation?

Product activation is an anonymous, secure, and hassle free process that authenticates licensed users during the installation process. The process verifies that the serial number is legitimate, and has not been activated on more systems than allowed by the SOLIDWORKS End-User License Agreement (EULA). It does not affect the ability of licensed users to use their software the way they always have.

Does SOLIDWORKS support dongles?

No, dongles are no longer supported by SOLIDWORKS.

What happens if a customer does not purchase subscription support?

Future releases of SOLIDWORKS and support services will not be provided without subscription.

What if I would like to move the software to a new computer or server?

To move your software to a new computer you, first need to transfer your software license. Transferring your software license will immediately deactivate the software on your original computer so that you can activate your software on a new computer.

When did SOLIDWORKS introduce product activation?

Product Activation for standalone products was introduced in 2007 and for SNL products 2010.

Do I need to be online to use SOLIDWORKS software that includes activation?

Activation is a onetime process which does require that you have Internet or email access. Once you have activated, you do not need to be online to use your software. If you wish to transfer a license, or repair your activation, you must be connected to the Internet or send request via email.

How does product activation work?

The activation process uses minimal information about the product and system to create a request for a product license. The license request is composed of the product's serial number, name, version and language along with the operating system name, version and language. In addition, a Hardware ID and Activation ID are created.

The Hardware ID is a mathematically computed one-way hash based on your computer's hard drive geometry and CPU family, and cannot be used to identify the make or model of your computer or its components. The Hardware ID is only used as an identifier for the machine, and never sent to SOLIDWORKS.

The Activation ID is a 64-bit random number which is then down sampled to reduce the size of the activation request code. The Activation ID is only used to identify an individual activation request and contains no information about the product or hardware.

The license request is sent to SOLIDWORKS either through a secure (SSL) Internet connection or by email. If the request is valid, a valid license is returned that enables the product immediately. The activation process is completely anonymous and never requests, collects, or transmits personal information. It does not scan your hard drive, and none of the information collected can be used to identify your individual hardware components.

Does the activation technology store data to the hard drive, outside the normal file system?

The activation technology uses a robust and proven algorithm to safely write its license data to an unused sector of the hard drive located in track zero. This technology has been used in a variety of software installed on millions of computers worldwide, and verified to be safe by independent sources.

This approach allows license data to remain safe even if the product or operating system require reinstallation. In rare cases where the algorithm determines that writing to track zero may cause a potential conflict, it uses an alternative file system based anchor for the license data.

Does a user still need a registration code?

No, SOLIDWORKS products have been on product activation since 2007.